What Is Product Operations?

The Golden Standard by Marty Cagan. Scaling With Leaders. Do Not Let The Process Become The Thing.

Paweł Huryn
5 min readFeb 25, 2024

Hey, welcome to The Product Compass with a freemium part republished on Medium. My original post: https://www.productcompass.pm/p/what-is-product-operations

In today’s newsletter I’d like to reflect on Product Operations (aka. Product Ops). The term’s popularity has been consistently growing over the last few years. And I get questions about it regularly.

Interest in Product Operations, source: Google Trends

Unfortunately, there are many misconceptions about Product Operations, some of which are dangerous to product organizations.

Before we go further, I want to emphasize that this post contains only my opinions. In particular, it doesn’t represent the opinions of anyone mentioned in this post.

Let’s dive in:

  1. Common Definitions of Product Operations
  2. The Force Multiplier Model by Marty Cagan
  3. 🔒 Product Operations by Melissa Perri and Denise Tilles
  4. 🔒 Conclusions

1. Common Definitions of…